In2Skills – Employment Advisor

Job purpose


Play a key role in contributing to the UK’s economic recovery, as ‘Restart’ is a cornerstone of the Governments ‘Plan for Jobs’ strategy.

The role will help Restart the working lives of many individuals who have become unemployed, because of the devastating economic impact of Covid-19. Providing a tailored employment support service to individuals to ensure no one is left behind as we help our communities build back better.

Restart will address the barriers to gaining new employment with tailored support for each individual to achieve and sustain good work, including supported job search, re-training for a different sector and restoring self-confidence for work.

Achieve targets by working with individuals to enter a new suitable job.

Be a motivational adviser to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain sustainable employment.

Be proud to help our communities build back better, to ensure no one is left behind.

The requirement of this role will be for a ‘face-to-face’ service.

Role Requirements

  • Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
  • Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
  • Deliver a positive experience to new customers, ensuring they engage with you and the programme.
  • Achieve the Customer Service Standards required on the programme.
  • Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
  • Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to specialist agencies that can further support customers in respect to self-employment.
  • Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
  • Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
  • Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.
  • Ensure all relevant evidence requirements are met to verify job starts.
  • Fully understand the local labour market, to source suitable job opportunities.
  • Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
  • Market specific customers to employers.
  • Identify the specific recruitment needs of employers and undertake tailored pre-screens and group assessments.
  • Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
  • Maintain hard copy and system-held customer records to the required compliance and quality standards.
  • Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Ensures best practice is adhered to and championed.
  • Is prepared to work flexibly to meet the needs of the project, including any necessary travel and overnight stays.
  • Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
  • To handle personal data in accordance with the organisation’s data protection policy.
  • Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
  • Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
  • To undertake any other duties, as required, appropriate to the post.

In2Skills is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Person Specification

Qualifications & Experience

Essential

  • A good working knowledge of the local labour market in the specified geographical locations
  • GCSE or equivalent in English and Maths at Grade C or above
  • Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
  • Experience of working in a target driven environment.
  • Experience of delivering services to meet contractual and quality standards.

Desirable

  • Knowledge of the employability industry
  • Knowledge of the recruitment industry
  • Basic knowledge of self-employment
  • Experience of working with people in the provision of ‘information, advice & guidance’.
  • Full driving licence to enable deployment across a specified geographical area (region), when required

Behaviours/ capabilities

  • Excellent interpersonal skills with the ability to work independently.
  • Capability to work under pressure, without day to day supervision.
  • High level of initiative and motivation with the ability to seek out solutions to problems.
  • Competent and confident to engage with customers in a range of innovative ways, including use of modern digital technologies.
  • Confidence to challenge customers in relation to behaviours and attitudes towards gaining employment.
  • Ability to carry out the duties of the job with reasonable adjustments when necessary.
  • Capability to review evaluate caseload success and identify areas of improvement.
  • Accountable for own professional development and to undertake necessary training as identified in the Performance Review process
  • Prepared to work flexibly to meet the needs of the role, including any necessary travel across a regional area

Core competencies

  • Will to Succeed
  • Getting things done
  • Customer/Service User Focus
  • Communication
  • Persuading and Influencing Others
  • Logical Thinking

Contact us to apply

About In2Skills

Starting in 2016 as a skills-based training company in East Sussex, In2Skills remains 100% committed to its core value of helping people to find brighter futures.

Over time, In2Skills has developed our model by building programmes that provide people with the support they need to overcome the obstacles life can put in their way. These programmes offer a flexible route into work, with training, for anyone unemployed or not in education, with rolling start dates. We offer a variety of training courses, which can be combined to find the right package for any individual. Each of these courses are vocational – preparing learners for jobs, for careers. One of the key values of our approach is the way we have partnered with businesses to find work placements. Learners gain experience, a framework in which to place their newly-acquired learning, vital life-skills, and, often, a reference to use for the future.

At In2Skills, we have always fully embraced the latest and best technology to support learners. This helped us to adapt to delivering great-quality learning in lockdown, as in life.

Our staff, our tutors and the whole team, share are passion for people and for lifelong learning. Our learners are all different but getting to know them and making a difference in their lives – this is what motivates In2Skills to keep growing – to keep supporting more people.

We are certified as a Disability Confident Committed organisation. Our leadership team includes mental-health first aid trained people. Mental Health awareness is a foundation underpinning our support services.

About In2Skills

Starting in 2016 as a skills-based training company in East Sussex, In2Skills remains 100% committed to its core value of helping people to find brighter futures.

Over time, In2Skills has developed our model by building programmes that provide people with the support they need to overcome the obstacles life can put in their way. These programmes offer a flexible route into work, with training, for anyone unemployed or not in education, with rolling start dates. We offer a variety of training courses, which can be combined to find the right package for any individual. Each of these courses are vocational – preparing learners for jobs, for careers. One of the key values of our approach is the way we have partnered with businesses to find work placements. Learners gain experience, a framework in which to place their newly-acquired learning, vital life-skills, and, often, a reference to use for the future.

At In2Skills, we have always fully embraced the latest and best technology to support learners. This helped us to adapt to delivering great-quality learning in lockdown, as in life.

Our staff, our tutors and the whole team, share are passion for people and for lifelong learning. Our learners are all different but getting to know them and making a difference in their lives – this is what motivates In2Skills to keep growing – to keep supporting more people.

We are certified as a Disability Confident Committed organisation. Our leadership team includes mental-health first aid trained people. Mental Health awareness is a foundation underpinning our support services.